We want you to be entirely happy with your purchase, because we always want our customers to feel like a million dollars! You can return any item you don't wish to keep if you are returning an item within UK, we just ask that –

Items are returned to Kawaii Little Things within 14 days of delivery.

• We ask that the items are unworn and unwashed.

• Items must have all tags still attached.

• Pierced jewellery with the hygiene seal must still be attached.

• We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.

We reserve the right not to refund, if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. We reserve the right to refuse to refund if the item returned is damaged or used.

If you receive a Product that is incorrect or damaged, please head over to our returns page, and we will be happy to return or exchange for a new item.

Please ensure to mark your return as Faulty/Damaged or incorrect in the drop-down options.

We will deduct £3.99 from your refund - UK only

You can also arrange your own tracked shipping at your expense. Please note that for self-arranged shipping, tracking is essential to ensure the safe return of items; we cannot be held responsible for any missing returns without tracking.

We try our very best to process your return ASAP, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our Customer Care team know by sending us a message at contact page

You can return your PB parcel using our returns portal anywhere within mainland UK.

You will get a return label after we approve your request. Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to the package.