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Återbetalningspolicy

In order for a refund you must make a request within 14 days of the delivery date.

You can always contact us for any questions at kawaiilittlethingsuk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items which have been damaged during the delivery process will be covered under our limited warranty policy and will be replaced at our cost. We will send you a new plush or give you a refund. Please email us with proof of image and receipt or proof of purchase.


Exchanges
The fastest way to ensure you get what you want is to notify us (via email kawaiilittlethingsuk@gmail.com or instagram @kawaii.little.things) before item is dispatched otherwise we do not do exchanges once item is in transit or delivered. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.